Shipping policy
At OddRush, we work to get your order processed, shipped, and delivered as smoothly as possible.
Order Processing
Orders are typically processed within 1–2 business days after your purchase is confirmed.
Once your order has been processed and shipped, you will receive tracking information when available.
Estimated Delivery Time
For most orders, the estimated delivery timeframe is:
8–12 business days from the date of purchase.
A typical order timeline looks like:
Order Placed → Day 0
Order Processed & Ready → 1–2 business days
Estimated Delivery → Within approximately 8–12 business days total
Please note that these are estimated delivery times and not guaranteed delivery dates.
Tracking Your Order
Once tracking information becomes available, it will be sent to the email address provided during checkout.
Tracking updates may occasionally take 24–72 hours to appear after the parcel has been handed to the shipping carrier.
Shipping Delays
Most orders arrive within the estimated timeframe, but occasional delays may occur due to circumstances outside our control, including:
- Carrier delays
- High seasonal order volumes
- Weather conditions
- Customs processing
- Local postal delays
- Incorrect or incomplete shipping information
If your order is taking longer than expected, please contact us and we will help you check its status.
Incorrect Shipping Address
Customers are responsible for entering the correct shipping information during checkout.
If you notice an error in your shipping address, contact us as soon as possible after placing your order.
We cannot guarantee that an address can be changed once an order has already been processed or shipped.
Multiple Items
If your order contains multiple products, items may occasionally arrive in separate packages depending on fulfillment availability.
If this happens, you may receive more than one tracking number.
Delivered but Not Received
If tracking shows that your package has been delivered but you cannot locate it, please:
- Check around your property and usual delivery locations.
- Ask household members or neighbors if they accepted the parcel.
- Contact the shipping carrier using your tracking information.
- Contact OddRush if you still require assistance.
Lost or Damaged Orders
If your order arrives damaged, or you believe your shipment has been lost in transit, contact us with your:
- Order number
- Full name
- Description of the issue
- Photos of the damaged item/package, when applicable
We will review the situation and assist you with the appropriate next steps.
International Orders
International deliveries may occasionally be subject to additional customs or local processing delays.
Where applicable, customers are responsible for ensuring that the products they order can legally be imported into their destination country.
Questions About Your Order?
If you have any questions regarding shipping or tracking, please contact our customer support team and include your order number.
OddRush Customer Support
Email: oddrush.store@gmail.com
We’re happy to help.